We're here to help
Are you looking for support, registration, or warranty information for your Schneider Electric solar products? We’re here to help.
Season’s Greetings! Our phone and chat support will be closed on Nov 28, Dec 24, 25, 31, and Jan 1.
For inquiries on those dates, feel free to send an email to sesolarsupport@se.com. Our team will respond within 24-48 hours.
Thank you for your understanding and wishing you a joyful holiday season!
Call Support
USA: 1-833-391-8640
Puerto Rico: 1-833-561-1726
Mexico: 800-040-8531
Canada: 1-833-817-5827
Support Hours: 8 am – 11 pm, Mon to Fri (Eastern time)
Chat Support
1. Visit this page
2. Click the green chat window
3. Select “Chat with an expert”.
4. Choose "Troubleshooting and Installation" and then "Solar for residential.”
5. In the Support Center, share your First Name, Last Name, Email, and Phone to reach technical support.
Commissioning Guide
This page gives you a step-by-step guide for the commissioning of an XW Pro system
Contact our Customer Care team if you have any questions or need technical support. Phone support numbers are available above. To reach out to us outside of phone support hours, please visit here.
YOUR PRIVACY
Schneider Electric uses the personal information that you provide us to address your requests to interact with you, and to provide you with
better service if you contact us again. Requests are analysed by our systems in an automated way to provide you with a fast and relevant
answer. These activities are performed in the legitimate interest of our customers and of Schneider Electric. We will keep a record of your
data for as long as needed for these purposes. Get more information about your rights and how Schneider Electric uses personal information
in the Privacy Policy.
Warranty Statements
Thank you for choosing Schneider Electric solar products. Please find the contractual warranty for your product.
