Getting To Know Our Tech Support Lab

If you have a question about a product you purchased, your first thought would be to contact technical support. But have you ever wondered who the people behind your calls are? What does our tech support lab look like? Today, we want to give you the inside story of how we provide technical support to our customers.

Who we are

We’re not just a call center that operates on scripts; we are a team of qualified engineers and technicians with years of experience in solar and storage. We’re here to support our clients, so you can rest assured you will be speaking to a real person instead of a machine. Our goal is to get your system up and running as quickly as possible so you can get back to what you are doing.

 

Our comprehensive lab is fully equipped with our products to investigate any issues you might encounter. Let’s take a look inside our office!

 

What we do in our tech support

At our technical support lab, our agents are willing to go above and beyond to improve your experience with our products and address your specific needs. We work closely as a team to make your experience more seamless by collaborating and gleaning insight from customer feedback.

Check out the photos below to see what our typical workday is like:

 

 

 

Get in touch with us!

With improved tech support, we now offer bilingual phone support (in English and Spanish) for installers and businesses/homeowners in North America, Europe and Australia from Monday to Friday. For installers, commissioning support is also available over the phone. See below for the tech support phone numbers and operating hours:

North America

USA: 1-833-391-8640

Puerto Rico: 1-833-561-1726

Canada: 1-833-817-5827

Mexico: 800-040-8531

Support Hours: 8 am – 11 pm, Mon to Fri (Eastern time)

Europe

Spain: +800-000-200-20 or +34-912-158-161

Support Hours: 8 am – 5 pm, Mon to Fri (Madrid/Paris time)

Australia

Australia: 1800-945-307

Support Hours: 8 am – 7 pm, Mon to Fri (Sydney time)

 

Prefer email? We also provide online support via email. Just fill out the Technical Support Form, and we’ll do the rest.